Marketing team, Supply Chain and eCommerce Operations team professionals are just some of the examples of those who can leverage insights from the market research and leverage them for tactical and strategic improvements which would create unique differentiators of the experience highly valued by customers.

Driven by huge investments by e-commerce leaders such as Amazon and CPG retailers customers expectations are being reshaped towards purchase fulfilment standards unattainable by majority of other brands. Brand driven and customer valued post-purchase experiences are the only antidote available.

With yearly subscription, clients get access to benchmarked country data sets, while also being able to create reports on the platform itself to drive focused learning insights. Reporting module enables comparison of markets, retailers, data points and across completed benchmarks to discover trends.

Knowing along which dimension the market competes, how and which elements of eCommerce operations and (post)purchase experience leaders dominate will give you direction where and how you can differentiate. Having this insight you can create your own, customer valued, but market under-represented features, which will be unique to you.

Once you gain access to the platform through subscription packages, you can use it during the period of one calendar year, after which your subscription and access to the refreshed dataset will have to be renewed. During this period client designated users have an unlimited access to the data and are able to continuously create reports of their choosing.

In case a client wants to tailor the research so it is more focused on his particular industry and contain additional question sets, standard pricing will be augmented depending on the size and the scope of changes and markets that are researched just for this client. On average tailoring of research criteria (scorecard or industry) entails +30% per each segment.